Frequently Asked Questions
Everything you need to know about our legendary Italian specialties and shipping policies.
How do you ensure the freshness of perishable items during shipping?
All perishable goods, including our signature sauces and fresh pasta, are shipped in insulated packaging with cold packs. We use expedited shipping methods to ensure your order arrives at your doorstep in peak condition.
Do you offer nationwide shipping?
Yes, we ship our Rubirosa pantry staples and select meal kits to all 50 states. Please note that shipping times may vary for Alaska and Hawaii.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a replacement or refund.
Are your products suitable for people with dietary restrictions?
We offer a variety of options, including gluten-free pasta and vegan-friendly sauces. Detailed ingredient lists and allergen warnings are available on each individual product page.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number so you can monitor its journey to your kitchen.
Do you offer gift cards or corporate gifting packages?
Yes, we offer digital gift cards and curated gift boxes perfect for any occasion. For large corporate orders, please reach out to our concierge team for personalized service.